As the largest online retailer of skin care and beauty products, Dermstore takes shopper reviews really seriously. And this is most certainly why, for nine years, we’ve been a proud recipient of Bizrate’s Circle of Excellence, a prestigious award given only to retailers who go above and beyond the norm to provide exceptional service to their online customers. What makes this award even more meaningful to us is that it is based on thousands of real customers’ feedback. And based on the most recent survey, we’re happy to report that we received top scores from you, our loyal customers, in terms of product selection, ease of finding products, on-time delivery, likelihood to buy again and overall product and service satisfaction.
Want to know what makes us a cut above the rest? We sorted through thousands of Dermstore ratings and user reviews and rounded up the top six reasons our customers love and trust us.
The beauty of the internet is that anyone can shop from the comfort of home. The only caveat? Free shipping is hard to come by and could easily cost you a little over $6 per order—more in some states and if you have a larger item or multiple orders. Which is why most of our shoppers appreciate the fact that we offer this service for free. One shopper commented, “I choose to use Dermstore for the free shipping. I usually buy my products through Sephora but switched only for the fast free shipping.”
Being an authorized retailer of every single product we carry means that in some cases we won’t always have the lowest cut-rate prices for our products. However, the fact that we are an authorized retailer also means that we have good relationships with our brands, which is why we can afford to throw a few sales here and there to give you the best discounts possible. This shopper couldn’t have said it better, “Very good site with good prices and a lot of sales!”
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Did you know Dermstore carries over 500 brands and over 22,000 products? That’s HUUUGE. But what most shoppers like is that most of the products we carry were only previously available in med spas, salons, specialty boutiques and dermatologists’ offices. “The variety of high-quality products, as well as selection, keep me coming back,” says one shopper. Another shopper notes that our product variety allows plenty of options for everyone, including hard-to-find beauty products: “It’s an awesome place to purchase quality products that you can’t find anywhere else.”
Think of us as your skin concierge. Our customer service team isn’t just here to assist you in your order or to help process your returns. Our team goes to trainings every week, so if you need more information about the products you want to buy, or any skin or beauty concerns in general, we are more than happy to help! Says one customer, “Customer service is great, any questions or concerns I have ever had have been answered with a rapid response.”
Playing trial and error with beauty products can be frustrating, but getting real, honest feedback from fellow shoppers can make shopping a whole lot easier. And that’s why Dermstore’s more than 100,000 product reviews (and counting!) from verified purchasers have proven to be one of our greatest strengths. As one shopper notes, “It’s important to me to have as much information about the products I purchase, especially when it comes to health and beauty products. Dermstore not only provides me with facts about the product but also testimony from people who have purchased and used it.”
We know discovering new products is important to you. This is why we make sure that you get free samples with your order so you can try new products from brands you probably haven’t heard about yet. We’re glad most of you find these little surprises delightful as well. As one shopper says, “Dermstore has such a wide variety of products available for purchase. Love the free shipping option. Very user-friendly website as well. Once my product arrives I love to see what free sample is available to try.”
READERS—Do you love shopping at Dermstore? Tell us about your experience in the comments section below!