Questions

Face burns when washing

Question: I'm a 20 year old woman and up until recently, I washed my face twice daily with Neutrogena's Oil-Free Acne Wash (2% salicylic acid), occasionally using Neutrogena's Rapid Clear Stubborn Acne Cleanser (10% benzoyl peroxide) when I had a flare up. I always moisturize with Neutrogena's Oil-Free Acne Moisturizer (0.5% salicylic acid) at night and Neutrogena's Oil-Free Moisture with 15 SPF sunscreen in the morning. I noticed that my face was dry and certain places were peeling, so I switched my face wash to Cetaphil's Daily Facial Cleanser. I've been using this for a couple of weeks and my skin is looking happier. However, the last few times I've washed my face, I've experienced some burning afterwards. I don't know what the problem is as I'm using something much gentler than before.
Answer:

Thank you for reaching out to us. In answer to your question, it appears that the Cetaphil Cleanser is not working together with your Neutrogena`s products. You might want to consider just a nice, gentle daily cleanser within the Neutrogena brand.

I hope this helps, have a nice day!

Cyndee

Dermstore Esthetician